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Novant Medical Group Privacy Statement
NOTICE OF PRIVACY PRACTICES Carolina Medicorp Enterprises, Inc Carolinas Integrated
Healthcare, LLC Community General Health Partners, Inc Brunswick Community
Hospital, LLC Brunswick Community Physicians, LLC Forsyth Medical Group,
LLC Forsyth Memorial Hospital, Inc Foundation Health System
Corp Medical Park Hospital, Inc Presbyterian Breast Center,
LLC Presbyterian Diagnostic Center at Cabbarus, LLC Presbyterian
Diagnostic Center at Steele Creek, LLC Presbyterian Endoscopy Center at
Huntersville, LLC Presbyterian Hospital Mint Hill, LLC Presbyterian
Imaging Centers, LLC Presbyterian Medical Care Corp (Presbyterian Hospital
Matthews) Presbyterian Mobile Imaging, LLC Presbyterian Orthopaedic
Hospital, LLC Presbyterian Regional Healthcare Corp Presbyterian Regional
Healthcare Corp. Laboratory, LLC Presbyterian SameDay Surgery Center at
Ballantyne, LLC Presbyterian SameDay Surgery Center at Monroe,
LLC Presbyterian SameDay Surgery Center at Rowan, LLC Presbyterian Urgent
Care, LLC Presbyterian Women's Care Corp Salem Diagnostic,
Inc SameDay Surgery Center at Presbyterian, LLC Southpark
Surgery Center, LLC The Presbyterian Hospital The Rehabilitation Institute of the Carolinas (The providers listed above are called "Novant Health" and are treated as an affiliated covered entity for purposes of the laws that protect the privacy of your healthcare information) This Notice applies to Novant affiliated service delivery
locations in North Carolina. Please contact the Privacy Official for a list of these locations. This Notice also applies to all persons providing health care services at Novant Health facilities/clinic locations in North Carolina, even if they are not our employees or our agents. These persons provide care along with Novant as part of an "organized healthcare arrangement" under the laws that protect the privacy of your healthcare information. All of these healthcare providers are referred to as "we" in this Notice. THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY
BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Effective: April 14, 2003 Revised: September 28, 2007 If you have any questions or requests, please contact the
Novant Health Privacy Official at 800-473-6610 Ext. 49829 of PO Box 33549
Charlotte, NC 28233-3549.
TABLE OF CONTENTS -----------------------------------------------------
A. We must protect your health information.
B. We may use and disclose your protected health information (PHI) as follows:
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We may use
and disclose your PHI to provide health care treatment to
you.
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We may use
and disclose your PHI to get payment for services.
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We may use
and disclose your PHI for health care operations.
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We may use
and disclose your PHI in other situations without your
permission.
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You can
object to certain uses and disclosures.
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We may
contact you to remind you of an appointment.
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We may
contact you with information about treatment, services, products or health
care providers.
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We may
contact you to raise money for our organization.
C. You have
several right regarding PHI.
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You have the
right to ask that we restrict the uses and disclosures of your
PHI.
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You have the
right to ask for different ways to communicate with you.
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You have the
right to see and copy your PHI.
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You have the
right to ask for changes to your PHI.
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You have the
right to a list of certain people or organizations who have gotten your PHI
from us.
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You have a
right to a copy of this Notice.
D. You may have
additional rights under other laws.
E. You may file a compliant about our privacy practices.
F. Effective date of this Notice -----------------------------------------------------
A. WE MUST PROTECT HEALTH INFORMATION ABOUT YOU.
We must
protect the privacy of your protected health information or "PHI" for short. This Notice tells the types of ways that we will use your PHI. It also explains the ways that we will share, or disclose, PHI about you. In addition, we may make others uses and disclosures that occur as a result of the permitted uses and disclosures described in this Notice.
We must follow this Notice. We may change
this Notice. We may make the changes apply to all PHI that we already have if
we:
B. WE MAY USE AND DISCLOSE YOUR PHI
WITHOUT YOUR PERMISSION IN CERTAIN SITUATIONS.
1. We may use and disclose your PHI
to provide health care treatment to you.
We may use and disclose your PHI to
provide, coordinate or manage your health care and related services. This may
include sharing information with other health care providers about your
treatment and coordinating and managing your health care with others. For
example, we may use and disclose your PHI when you need medicine, lab work, a
x-ray, or other health care services. We also may use and disclose your PHI when
we send you to another health care provider.
EXAMPLE: A
doctor treating you for a broken leg may need to know if you have diabetes
because diabetes may slow the healing process. Different facility departments
may also need to share your PHI to coordinate services you may need. Such
services include getting medicine, lab work, meals and x-rays. We may also
disclose your PHI to people outside the hospital who may be involved in your
medical care after you leave the facility. These people may include home
health providers or others who may provide services to
you.
2. We may use and disclose
your PHI to obtain payment for services.
Generally, we may use and give your
PHI to others to bill and collect payment for services. Before we provide
scheduled services, we may share information with your health plan(s) so that we
can ask whether your plan or policy will pay for the service. We may also share
PHI with:
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Billing departments;
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Collection departments or
agencies;
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Insurance companies, health plans and
their agents who provide coverage;
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Hospital departments that review your
care to see if the care and the costs were appropriate;
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Government agencies to try to get you
qualified for benefits;
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Consumer reporting agencies (such as
credit bureaus); and
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Other departments, agencies and/or
companies to obtain payment.
EXAMPLE: Let's
say you have a broken leg. We may need to give your health plan(s) information
about your condition, supplies used (such as plaster for your cast or
crutches), and services you received (such as x-rays or surgery). The
informaiton is given to our billing department and your health plan so we can
be paid or you can be reimbursed. We may also send the same information to our
hospital department that reviews our care.
3. We may use and disclose
your PHI for health care operations.
We may use and disclose PHI to
perform business activities, which we call "health care operations". These
"health care operations" allow is to improve the quality of care we provide and
reduce health care costs. Examples of the way we may use or disclose your PHI
for "health care operations" include:
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Reviewing and improving the quality,
efficiency and cost of care that we provide to you and other. For example, we
may use your PHI to develop ways to help our health care providers and staff
in deciding what medical treatment should be given to
others.
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Improving health care and lowering
costs for groups of people who have similar health problems and to help manage
and coordinate the care for these groups of people. We may use PHI to identify
groups of people with similar health problems to give them information about
treatment choices, classes, or new procedures.
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Reviewing and evaluating the skills,
qualifications, and performance of health care providers taking care of
you.
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Training students, health care
providers or other professionals (for example, billing clerks or assistants)
to help them practice or improve their skills.
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Working with outside organizations that
assess the quality of the care others and we provide. These organizations
might include government agencies or accrediting bodies such as the Joint
Commission on Accreditation of Healthcare Organizations.
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Working with outside organizations that
evaluate, certify or license health care providers, staff or facilities in a
given field or specialty. For example, we may use of disclose PHI so that one
of our nurses may become certified as an expert in a certain field of nursing,
such as pediatric nursing.
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Helping people who review our
activities. For example, PHI may be seen by doctors reviewing the services
provided to you, and by accountants, lawyers, and others who help us in
following the law.
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Planning for our future and raising
money for our organization.
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Managing our business and performing
general administrative activities related to our organization and the services
we provide.
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Solving problems or compliants within
our organization.
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Reviewing activities and using or
disclosing PHI in the event that we sell our business, property or give
control of our business or property to someone else.
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Complying with this Notice and with the
law.
4. We may use and disclose PHI in
other situations without your permission.
We may use and/or disclose PHI about you
without your permission. Those situations include when the use and/or
disclosure:
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is required by law.
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is needed for public health
activities.
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is about a victim of abuse, neglect or
violence in the home.
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is for health oversight
activities.
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is for legal
proceedings.
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is for police or other law enforcement
purposes.
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relates to a person who has
died.
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relates to organ, eye or tissue
donation.
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relates to medical research. In certain
situations, we may share your PHI for medical research.
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is to prevent a serious threat to
health or safety.
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relates to special government
purposes.
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relates to someone who is in jail,
prison or police custody.
5. You can object to certain uses
and disclosures.
Unless you tell us not to, we may use or
share your PHI as follows:
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We may share your name, your room
number, and your condition in our patient directory with church or religious
leaders and with people who ask for you by name. We also may share information
about any church or other religious memberships with religious
leaders.
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We may share your PHI with a family
member, friend or other person identified by you, information directly related
to that person's involvement in your care or payment for your care. We also
may share PHI needed to let these people know where you are, your general
condition or your death.
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We may share your PHI with a public or
private agency (for example, American Red Cross) for disaster relief purposes.
Even if you ask us not to, we may share your PHI, if we need to for an
emergency.
If you do not want us to use or disclose
your PHI in the above situations, please tell the person who registered you or
call the Novant Health Privacy Official. If you ask not to be included in the
patient directory, you will not get any cards or flowers that are sent to the
facility for you. Also, we will not tell callers or visitors that you are
here.
6. We may contact you to remind you
of an appointment.
We may use and/or disclose PHI to contact
you to remind you about an appointment you have for treatment or medical
care.
7. We may contact you with
information about treatment, services, products or health care
providers.
We may use and/or disclose PHI to manage or
coordinate your healthcare. This may include telling you about treatments,
services, products and/or other healthcare providers. We may also use and/or
disclose PHI to give you gifts of a small value.
EXAMPLE: If you
learn that you have diabetes, we may tell you about nutritional and other
counseling services that may help you.
8. We may contact you to
raise money for our organization.
We may use and/or disclose PHI
about you, including disclosure to a foundation, to contact you to raise money.
We will only share your name, address, telephone numbers, and the dates you
received treatment or services at the hospital, unless you sign an
authorization. If you do not want to be contacted in this way, you must write to
the Novant Health Privacy Official.
**ANY OTHER
USE OR DISCLOSURE OF PHI ABOUT YOU REQUIRES YOUR WRITTEN
PERMISSION**
In any situations other
than those listed above, we will ask for your written permission before we use
or disclose your PHI. If you sign a written authorization allowing us to
disclose PHI about you in a specific situation, you can later cancel your
authorization in writing. We will not disclose PHI about you after we receive
your cancellation, except for disclosures that were made before we got your
cancellation.
C. YOU HAVE
SEVERAL RIGHTS REGARDING YOUR PHI.
1. You have the
right to ask us to restrict the uses and disclosures of your
PHI.
You have the right to
ask that we restrict the use and disclosure of your PHI. Yoru must ask us in
writing. We do not have to agree to your request. Even if we agree to your
request, in certain situations your restrictions may not be followed. You may
ask for a restriction by filling our a form that you can get from the
registration desk or your caregiver. We will write to you to tell you if your
request was granted.
2. You have the
right to ask for different ways to communicate with you.
You have the right to
ask how and where we contact you about PHI. For example, you may ask that we
contact you at your work address or phone number instead of contacting you at
home. If your request is reasonable, then we must do what you ask, if we can. In
order for us to do this, you must give us information about how payment, if any,
will be handled. You also must give us another address or other way to reach
you.
3. You have the
right to see and copy your PHI.
You have the right to
see and get a copy of your PHI. You must ask us in writing by filling out a form
that you may get from the Department of Health Information Systems or the
registration desk. We may charge you a fee to do this. There are some situations
where we do not have to do what you ask.
4. You have the
right to ask for changes to you PHI.
You have the right to
ask us to make changes to you PHI. You must ask us in writing by filling our a
form that you can get from the Department of Health Information Systems or the
registration desk. You must tell us why you want us to make the change. We do
not have to make the change.
5. You have the
right to a list of certain people of organizations who have gotten your PHI from
us.
If you ask in writing,
you can get a list of certain of our disclosures of your PHI. You may ask for
disclosures make in the last six (6) years. We cannot give you a list of any
disclosures made before April 14, 2003. We must give you a list of only certain
disclosures. If you ask for a list of disclosures more than one in 12 months, we
can charge you a reasonable fee. You may ask for a listing of disclosures by
filling our a form that you can get from the Department of Health Information
Systems or the registration desk.
6. You have the
right to a copy of this Notice.
You can get a copy of
this Notice by asking the Novant Health Privacy Official. We will give you a
copy of this Notice on the first day we treat you at our facility (in an
emergency, we will give this Notice to you as soon as possible).
D. YOU MAY HAVE
ADDITIONAL RIGHTS UNDER OTHER LAWS.
Some North Carolina laws
give greater protection of privacy than federal laws. We must follow both
federal and state law. These North Carolina laws may apply to our treatment of
you:
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North Carolina law protects
the privacy of PHI about mental health treatment. Before sharing mental health
information about you with others for treatment, payment, or health care
operations, we will ask that you sign a form giving us permission to share
that information.
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If you ask for treatment and
rehabilitation for drug abuse, your request will be confidential. We will not
give your name to any police officer or other law-enforcement officer unless
you give us permission to do so. Even if we refer you to another person for
help, we will keep your name confidential.
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If you have a communicable
disease (for example, tuberculosis, syphilis or HIV/AIDS), information about
your disease will be kept confidential, and only will be shared without your
permission in limited situations. For example, we will get your permission to
share this information for payment purposes. However, we do not need to get
your permission to report information about your disease to State and local
health officials or to prevent the spread of the
disease.
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Because it supervises our
services, the North Carolina Department of Health and Human Services may
inspect our operations and may review PHI. If you get care from one of our
special services, including our home health agency, hospice, ambulatory
surgical facility or cardiac rehabilitation program, before we release any
health information about you to this agency, we will give you a written notice
and a chance to tell us not to release your PHI.
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Under North Carolina law,
our pharmacy will only disclose or give a copy of prescription orders for you
to:
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you, your guardian, or, if
you are under the age of 18, your parent, guardian or someone acting in the
place of your parent; or to you, if you are under 18 and have given
permission for the treatment of the condition relating to the
prescription;
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the provider who wrote the
prescription or who is treating you;
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a pharmacist who is
providing pharmacy services to you;
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a person who gives is a
written permission to share the information that is signed by you or your
authorized representative;
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obey a subpoena, court
order or statute;
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a company that is
responsible for providing or paying for your medical care;
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a member or certain
employee of the Board of Pharmacy;
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your executor,
administrator or spouse, if you are dead;
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Researchers who have been
approved by the Board of Pharmacy, if there are certain protections in place
to keep the information confidential; or
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the person who owns the
pharmacy or his agent.
We may also release
information about you if we reasonably believe that the release is necessary
to protect someone's life or health.
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North Carolina law generally
requires that we get your written permission before we may share health
information about your mental health, developmental disabilities, or substance
abuse services. There are some exceptions to this requirement. We can share
this information with our workers, our professional advisors and to agencies
or individuals that oversee our operations or that help us serve you. We also
may disclose information to: (1) a health care provider who is treating you in
an emergency; (2) a healthcare provider who referred you to us, if they ask;
and (3) to other mental health, developmental disabilities, and substance
abuse facilities or professionals when necessary to coordinate your care or
treatment. If we believe that there is an immediate threat to the health or
safety of you, or of someone else, we may share information to prevent or
reduce the harm. Sometimes the law makes us share information about you. For
example, a court might order disclosure. We have to share information, when we
believe that a child or disabled adult is being abused or neglected. We also
must share information if one of our doctors believes that you have certain
disease or are infected with HIV/AIDS and are not following safety measures.
If we believe it is in your best interests, we may share information about you
to get a guardian for you or to commit you to a mental health facility against
your wishes. When you are admitted to, or discharged from, a mental health,
developmental disabilities, or substance abuse facility, we may tell your
family if we believe that sharing this information is in your best interests.
However, if you ask us not to tell your family, then we won't tell them. If
you have a family member who is very involved in your care, if he or she asks
us to, then we must provide information about your admission or discharge from
a facility, including the name of the facility, and decision by you to leave a
facility against medical advice, and referrals and appointments for treatment
after discharge.
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If you apply for or receive
substance abuse services from us in a federally assisted alcohol and drug
treatment program, federal law protects the confidentiality of your records.
Generally, we may not say to person outside the program that you attend the
program or disclose any information indentifying you as an alcohol or drug
abuser unless we get your written permission. There are some exceptions to
this rule. We can share this information with our workers to coordinate your
care and to agencies or individuals that help us serve you. We may share
information with medical workers in an emergency. If we believe that a child
is abused or neglected, we must report the abuse or neglect to the Department
of Social Services, and we may share substance abuse treatment information
when making the report. We will disclose information to obey a court order. If
you commit a crime, or threaten to commit a crime, on our property or against
our workers, we may report this to the police. Any violation of these
confidentiality rules is a crime. Suspected violations may be reported to
appropriate authorities in accordance with federal regulations. (See 42 U.S.C.
290dd-3 and 42 U.S.C. 290ee-3 for federal laws and 42 C.F.R. Part 2 for
federal regulations).
Special Provisions for Person
under the age of 18: Under North Carolina law, persons under the age of 18
may give permission for services to prevent, diagnosis and/or treat certain
illnesses including: sexually transmitted diseases and other diseases that must
be reported to the State; pregnancy; abuse of drugs or alcohol; and emotional
disturbances. In general, a person under the age of 18 cannot get an abortion
unless she has permission from a parent, guardian or a grandparent with whom she
has been living for at least six (6) months. The only way to get an abortion
without this permission is if a court orders that the person under age 18 can
make this decision for herself. If the rights stated in this Notice relating to
that service. If you are under the age of 18 and you have been married; are a
member of the armed services or have been "emancipated" by a judge, then you
have the right to be treated as an adult for all purposes. This means that you
have all the rights stated in this Notice for all services.
E. YOU MAY FILE A
COMPLAINT ABOUT OUR PRIVACY PRACTICES.
If you think we have violated
your privacy rights, or you want to complain to us about our privacy practices,
you can contact the Novant Health Privacy Official.
You also may write to the United
States Secretary of the Department of Health and Human Services.
If you file a complaint, we will
not take any action against you or change our treatment of you in any
way.
F. EFFECTIVE DATE OF
THIS NOTICE
This Notice of Privacy Practices
is effective on April 14, 2003.
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