Frequently Asked Questions

FAQs

Providing helpful information to first-time visitors and current patients of our practice.

What types of health insurance plans do you accept?

For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, visit our Billing and Insurance page.

What do I need to bring with me to my appointment?

Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications, any films and reports of X-rays, MRIs or CT scans that you had recently, if necessary.

What are some examples of emergency medical situations?

An emergency generally involves an illness that is currently or potentially life threatening. Although this is not a complete list, here are examples of true emergency situations: chest pain, stroke symptoms, trouble breathing, sudden, severe pain, such as a headache or stomachache, head or back injuries, bleeding or vomiting that won't stop, loss of consciousness, poisoning, major burns and cuts, choking, an obviously crooked extremity after a fall or accident. Individuals experiencing any of these conditions should go to the nearest emergency room or call 911.

What are advance directives?

Novant Medical Group practices support a patient's rights to make decisions about their medical care and treatment, especially in situations where they cannot make their wishes known. We have information available about advance directives, living wills and durable power of attorney. Ask our receptionist for copies of these important documents.

What types of services do you provide?

We offer but are not limited to: diagnostic services, inerventional cardiology/cardiac catherization, electrophysiology services, transesophageal echocardiogram (TEE), implantable defibrillator check, nuclear stress imaging, pacemaker telephone assessment and reprogramming.

What do I do in the event of inclement weather?

Winston-Salem Cardiology is committed to providing a safe environment for patients and staff during weather emergencies. To insure the safety of our patients and to adequately staff our facility for patient care, Winston-Salem Cardiology implements guidelines for patients and employees during inclement weather conditions.

In the event of inclement weather, Winston-Salem Cardiology notifies the WSJS RADIO (AM 600) and the television station WXII 12 (Winston-Salem) and announce any changes that may effect our normal operating hours.

What are the age limits that Winston-Salem Cardiology will see patients?

Dr. Gilliland sees patients, 15 years and older. Dr. Drucker sees patients 14 years and older for Electrophysiology problems only, otherwise 18 years old. All other cardiologists see patients 18 years and older.