For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, visit our Billing and Insurance page.  

If you feel the nature of the illness or injury is life-threatening, you should seek medical attention immediately by calling 911. For other emergencies call 718-1500, identify your call as an emergency and be prepared to explain the situation. During business hours, your call is routed to your primary care physician. After hours, on weekends and holidays, your call is routed to our triage service. The patient receives advice to stabilize the condition or receive direction to contact your primary care physician during regular business hours, come to WSHC's Convenient Care Clinic or proceed to an emergency department. 

When you need help in a hurry, the Convenient Care Clinic is ready. When you are sick and need to see a doctor during regular office hours first call the office of your regular Winston-Salem Health Care physician. Our physicians have opened their schedules to have openings each day to see patients with immediate needs. If available appointments with your physician have been filled, you may come to the Convenient Care Clinic at a time that best meets your needs.

At Winston-Salem Health Care, hundreds of healthcare professionals including physicians, mid-level providers, radiologists, pathologists, clerical and support staff work with patients behind the scenes to provide our patients and their families with the care and services they deserve. In addition, Winston-Salem Health Care offers a full service pharmacy adjacent to our main building, radiology services including x-ray, low-dose mammography and ultrasound, a new spiral CT Scanner producing detailed images for the early detection of cancer and other diseases, a full-service laboratory a shuttle service and an ATM machine. 

Located at the rear of the main parking area is a phone and parking area for those that wish to use our shuttle service. Just pick up the phone and a central receptionist responds and immediatley sends the shuttle to pick you up and take you where you need to go on the WSHC premises. 

Our providers work with the Inpatient Physicians of Forsyth (IPOF), a team of very qualified hospital specialists at Forsyth Medical Center. IPOF is a multi-specialty team of physicians who admits and cares for our patients during their hospital stay. Our providers are in communication with the inpatient physicians regarding treatment plans and questions regarding care and discharge. We have complete trust and confidence in the expertise and ability of these physicians to offer responsive, quality care to our patients throughout their hospital visit. 

Choosing a primary care doctor is a great way to maintain exceptional health throughout the course of your life. In addition to treating acute illnesses, your primary care physician can partner with you to meet your long-term health goals and needs. Over time, this relationship can translate into continued health and enhanced quality of life. 

To determine whether you need a referral from us before seeing a medical specialist, the terms of your insurance plan. Often, this information is listed on the insurance card or can be obtained by calling the insurance company. Our medical providers can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist. 

To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records requires approximately two weeks for completion.